Delivery & Returns
Your order will be sent out within 3 working days after payment received.
If its not in stock it could take up to 10 working days for it to be made and sent out. If this is the case you will be notified ASAP.
All shipping will be handled by Royal Mail. (Unless specified by you.) The estimated delivery time is about 3-5 working days to Europe and 8-10 working days to the USA, Canada, Australia or the rest of the world.
If you have special shipping instructions, please contact me before ordering so that the price can be adjusted.
In the event that your order arrives damaged, please contact us immediately ( within 3days) with photos of damaged / faulty goods and we will ship out replacement to you as soon as we can.
If you decide your order is unsuitable, to receive a refund you must return the goods within 28 days of receipt of delivery. Please note that your original delivery charges will not be refunded.
All goods returned must be in a perfect and saleable condition with the original product packaging.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.
If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Moko is not responsible for returned goods being lost or damaged in transit.